Privacy Policy
Document version and date: V1.0 dated 01/14/2025
Other statements:
PREAMBLE
This Privacy Policy describes how FULLSECURE, as marketer of CryptPeer®, collects, uses, stores, and protects the personal data of users of the website https://cryptpeer.com.
CryptPeer® is a registered trademark of Freemindtronic®, an Andorran design office specialized in the design, development, and manufacture of counter-espionage solutions. CryptPeer® is marketed by FullSecure Andorra.
Freemindtronic® is an Andorran research and development company specialized in cybersecurity and security that designs, develops, and manufactures white-label technologies and products in various fields of protection and securing sensitive data and secrets.
FULLSECURE is committed to respecting the confidentiality and protection of personal data in accordance with Andorran law (15/2003) on the protection of personal data of December 18, 2003, and international best practices in data protection.
1 – Data Controller
The controller of personal data collected via the website https://cryptpeer.com is:
FULLSECURE
Av. Copréncep de Gaulle, núm. 13
Edifici Valira – Planta Baixa
AD700 Escaldes – Engordany
PRINCIPALITY OF ANDORRA
Registered in the Andorran business registry
CryptPeer® is a registered trademark of Freemindtronic®.
Contact:
- Phone / Fax: +33 9 72 21 26 20 (Answering machine and fax only)
- Email: Contact
2 – Data Collected
2.1 Directly Collected Data
When you use the website https://cryptpeer.com, we may collect the following personal data:
- Identification data: name, first name, email address, phone number
- Billing data: postal address, postal code, city, country
- Order data: order history, products purchased, amounts, order dates
- Communication data: messages sent via the contact form, language preferences
- Technical data: IP address, browser type, operating system, pages visited, visit duration
2.2 Automatically Collected Data
When browsing the site, certain data is collected automatically:
- Cookies and similar technologies: to improve your browsing experience, analyze site traffic, and personalize content
- Server logs: IP addresses, request timestamps, pages viewed
- Geolocation data: connection country (deduced from IP address)
For more information on cookie usage, see our Cookie Policy.
3 – Processing Purposes
Your personal data is collected and processed for the following purposes:
3.1 Order Management
- Process and execute your CryptPeer® product orders
- Manage payments and billing
- Organize product delivery
- Manage returns and refunds
- Ensure post-sales follow-up and customer service
3.2 Communication
- Respond to your contact requests and questions
- Inform you about the status of your orders
- Send you order and delivery confirmations
- Contact you in case of problems with your order
3.3 Marketing and Advertising (with your consent)
- Send you information about new CryptPeer® products and services
- Offer you promotional and exclusive offers
- Invite you to participate in satisfaction surveys
Important note: You can withdraw your consent at any time by contacting us or using the unsubscribe link in each marketing email.
3.4 Site Improvement and Analysis
- Analyze site traffic and usage
- Improve navigation and user experience
- Detect and prevent fraud and abuse
- Ensure site and transaction security
3.5 Legal Obligations
- Comply with accounting and tax obligations
- Respond to requests from competent authorities
- Retain data for legally required periods
4 – Legal Basis for Processing
The processing of your personal data is based on the following legal bases:
- Contract performance: for managing your orders and fulfilling contractual obligations
- Consent: for sending marketing communications and using non-essential cookies
- Legal obligation: to comply with accounting, tax, and regulatory obligations
- Legitimate interest: to improve the site, prevent fraud, and ensure security
5 – Data Retention
Your personal data is retained for the following periods:
- Order data: 10 years from the order date (accounting and tax obligation)
- Contact data: 3 years from last contact
- Marketing data: until consent withdrawal or 3 years from last contact
- Technical data (logs): maximum 12 months
- Cookies: according to the duration indicated in our Cookie Policy
Upon expiration of these periods, your data will be securely deleted or anonymized, unless a legal or regulatory obligation requires longer retention.
6 – Data Sharing
6.1 Sharing with Third Parties
FULLSECURE does not sell, rent, or share your personal data with third parties for commercial purposes. However, your data may be shared with:
- Service providers: carriers, payment providers (PayPal, banks), hosting providers, web analytics services, strictly within the framework of their missions
- Freemindtronic®: as designer and manufacturer of CryptPeer® products, for warranty, technical support, and product improvement needs
- Competent authorities: in case of legal obligation or judicial request
All our service providers are subject to strict confidentiality and data security obligations.
6.2 International Transfers
Your personal data is mainly stored and processed within the European Union and the Principality of Andorra. In case of transfer to a third country, we ensure that appropriate safeguards are in place in accordance with applicable regulations.
7 – Data Security
FULLSECURE implements appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Accidental loss or destruction
- Fraudulent use
- Unauthorized disclosure
These measures include in particular:
- SSL/TLS encryption for data transmissions
- Secure authentication for payments (3D Secure)
- Restricted access to personal data (need-to-know principle)
- Regular and secure backups
- Intrusion monitoring and detection
- Staff training on data protection
Despite these measures, no data transmission over the Internet is completely secure. We encourage you to use strong passwords and never share your credentials.
8 – Your Rights
In accordance with Andorran law (15/2003) on the protection of personal data, you have the following rights:
8.1 Right of Access
You have the right to obtain a copy of your personal data that we hold, as well as information on how it is used.
8.2 Right of Rectification
You have the right to request the correction of your personal data if it is inaccurate or incomplete.
8.3 Right to Erasure (Right to be Forgotten)
You have the right to request the deletion of your personal data in the following cases:
- The data is no longer necessary for the purposes for which it was collected
- You withdraw your consent and there is no other legal basis
- The data has been processed unlawfully
- Erasure is necessary to comply with a legal obligation
Note: This right may be limited by our legal retention obligations (notably accounting and tax).
8.4 Right to Restriction of Processing
You have the right to request the restriction of processing of your data in certain cases, particularly in case of dispute over data accuracy or opposition to processing.
8.5 Right to Data Portability
You have the right to receive your personal data in a structured and commonly used format, and to transmit it to another controller, when technically possible.
8.6 Right to Object
You have the right to object to the processing of your personal data for legitimate reasons, particularly for marketing communications. You can object at any time by contacting us or using the unsubscribe link in our emails.
8.7 Right to Withdraw Consent
When processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
8.8 How to Exercise Your Rights
To exercise your rights, you can contact us:
By postal mail:
FULLSECURE
Av. Copréncep de Gaulle, núm. 13
Edifici Valira – Planta Baixa
AD700 Escaldes – Engordany
PRINCIPALITY OF ANDORRA
By email: Contact
By phone: +33 9 72 21 26 20 (Answering machine and fax only)
For security reasons, we may ask you to prove your identity before processing your request. We will respond to your request within one month, which may be extended by two additional months if the request is complex.
If you believe your rights are not being respected, you have the right to file a complaint with the Andorran Data Protection Agency (AADP).
9 – Cookies and Similar Technologies
Our site uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. For more detailed information on cookie usage, see our Cookie Policy.
10 – Minors' Data
Our website and services are intended for adults. We do not knowingly collect personal data concerning minors under 18 years of age without the consent of the holders of parental authority.
If we learn that a minor has provided us with personal data without authorization, we will take steps to delete this information as soon as possible.
11 – Privacy Policy Modifications
FULLSECURE reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, applicable legislation, or for other operational, legal, or regulatory reasons.
Any substantial modification will be communicated by:
- A notification on our website
- An email to registered users (if the modification is important)
- Updating the version date at the top of this page
We encourage you to regularly consult this page to stay informed about how we protect your personal data.
Last update: January 14, 2025
12 – Contact
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us:
FULLSECURE
Av. Copréncep de Gaulle, núm. 13
Edifici Valira – Planta Baixa
AD700 Escaldes – Engordany
PRINCIPALITY OF ANDORRA
Phone / Fax: +33 9 72 21 26 20 (Answering machine and fax only)
Email: Contact
Andorran Data Protection Agency (AADP)
For any complaint regarding the processing of your personal data, you can contact the AADP.
13 – Links to Other Sites
Our website may contain links to other websites that are not operated by FULLSECURE. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any site you visit.
14 – Data Related to CryptPeer® Products
Important: This privacy policy only concerns data collected via the website https://cryptpeer.com and associated e-commerce services.
Data collected, stored, and processed by CryptPeer® products and services (messaging, calls, files) is managed according to a separate privacy policy, in accordance with end-to-end encryption and self-hosting principles. This data is never accessible to FULLSECURE, Freemindtronic®, or any other third party, in accordance with CryptPeer®’s technical architecture.